C-CURE SRL
SECURITY SYSTEMS – INSTALLATION – MAINTENANCE – INTEGRATION
GENERAL TERMS AND CONDITIONS OF SALE AND SERVICE
B2B Contractual Version
February 2026
Chaussée de Bruxelles 14, 1410 Waterloo, Belgium CBE: BE 0464.185.382 – VAT: BE 0464.185.382 INCERT Certificate B-1534 – Licensed by FPS Interior
PART I – GENERAL PROVISIONS
Article 1 – Identification of the Company
C-CURE SRL, a limited liability company under Belgian law, with registered office at Chaussée de Bruxelles 14, 1410 Waterloo, Belgium, registered with the Crossroads Bank for Enterprises under number BE 0464.185.382, hereinafter referred to as "the Company" or "C-CURE".
The Company is licensed for the installation of alarm systems in accordance with INCERT certificate B-1534. It carries out its activities in compliance with the Belgian Act of 2 October 2017 regulating private and special security, as well as all applicable implementing decrees and technical standards in the electronic security sector.
Article 2 – Definitions
"Customer": any legal entity or natural person acting in the course of their professional activity who has entered into or wishes to enter into a contract with the Company.
"Contract": the whole consisting of the accepted quotation, any special conditions and these General Terms and Conditions.
"Equipment": all electronic security equipment supplied by the Company, including but not limited to alarm systems, CCTV systems, access control systems, fire detection systems and home automation systems.
"Services": all installation, configuration, commissioning, maintenance and technical support services provided by the Company.
"Site": the location where the Equipment is to be installed as defined in the quotation.
Article 3 – Scope of Application
These General Terms and Conditions apply to all contractual relationships between the Company and any professional Customer (B2B). They take precedence over any general or special conditions of the Customer, unless expressly and in writing accepted by the Company. Any special conditions agreed upon shall prevail over these General Terms and Conditions in the event of conflict.
The signing of the quotation, payment of the advance or commencement of performance of the Services shall constitute full and unconditional acceptance of these General Terms and Conditions.
PART II – FORMATION AND PERFORMANCE OF THE CONTRACT
Article 4 – Quotation and Formation of the Contract
Quotations issued by the Company are valid for a period of thirty (30) calendar days from their date of issue, unless otherwise stated. Any quotation not accepted within this period shall be deemed to have lapsed.
The Contract is formed upon the signing of the quotation by the Customer. The Company will confirm receipt of the order within a reasonable timeframe. Descriptions contained in the Company's commercial documents, catalogues and website are indicative only and do not form part of the Contract.
Any subsequent amendment to the Contract shall be the subject of a written addendum signed by both parties.
Article 5 – Preliminary Visit and Technical Survey
The quotation may be preceded by a free-of-charge technical site visit. The Customer undertakes to provide complete and accurate information regarding the site layout, identified specific risks and existing infrastructure (power supply, IP network, cabling).
In the event of inaccuracy of the information provided, any additional work required shall be the subject of an addendum to the original quotation.
Article 6 – Advance Payment
An advance payment of fifty per cent (50%) of the total amount exclusive of taxes is due upon signing of the quotation, unless a different arrangement is specified in the special conditions.
Failure to pay the advance entitles the Company to suspend all performance and reschedule intervention dates, without this engaging its liability or giving rise to delay penalties.
Article 7 – Performance Deadlines
Installation dates stated in the quotation are given as an indication only and do not constitute strict deadlines, unless expressly stipulated otherwise. The Company shall endeavour to meet the stated deadlines but shall not be held liable for delays attributable to circumstances beyond its control, including: supplier delivery delays, unavailability of the Site, failure by the Customer to fulfil its preparatory obligations, or force majeure.
PART III – INSTALLATION AND MAINTENANCE SERVICES
Article 8 – Nature of Obligations
The Company is bound by an obligation of means (best efforts). The installed systems are preventive and deterrent tools. They do not under any circumstances guarantee the absence of intrusion, theft, fire or any other loss event.
The Customer acknowledges and accepts that the performance of the systems depends, among other things, on: the continuity of the power supply; the proper functioning of GSM, IP and telephone networks; the local IT configuration and network compatibility; the absence of sabotage or vandalism; and the environmental conditions (temperature, humidity, electromagnetic interference).
Article 9 – Customer Obligations
The Customer undertakes to:
(a) Ensure free, safe and practicable access to the Site on the agreed dates for installation, maintenance and collection of the Equipment;
(b) Provide at its own expense: the power supply in compliance with the required technical specifications, the network connectivity (IP/GSM) necessary for the operation of the systems, and all necessary administrative permits and authorisations;
(c) Not modify, move or interfere with the Equipment without the prior written consent of the Company;
(d) Immediately report to the Company any malfunction, damage or attempted sabotage observed;
(e) Inform the Company of any change affecting the Site (works, change of use, change of occupant) that may impact the operation of the systems.
Article 10 – Installation
The Company shall install the Equipment in accordance with best professional practice, applicable Belgian and European standards, and the specifications of the quotation. Upon completion of the installation, an acceptance report shall be drawn up and signed by both parties. The Customer shall have a period of seven (7) days to submit any reservations following commissioning.
The absence of reservations within this period shall constitute definitive acceptance of the works.
Article 11 – Maintenance
Maintenance included in the Contract comprises: periodic inspections at the frequencies recommended by the manufacturer and regulations; functional testing of the systems; software updates necessary to maintain performance; and replacement of defective parts under warranty.
Expressly excluded from the included maintenance are: damage resulting from improper use, negligence or failure to comply with user instructions; unauthorised modifications made by the Customer or third parties; force majeure events (lightning, flooding, fire, etc.); external electrical damage (power surges, prolonged power cuts); and normal wear of consumables (batteries, sensors).
Interventions outside the maintenance contract shall be invoiced at the prevailing hourly rates.
PART IV – REMOTE MONITORING VIA ACCREDITED PARTNERS
Article 12 – Principle
Remote monitoring services (alarm monitoring) are provided exclusively by accredited third-party monitoring centres, in compliance with applicable Belgian legislation. The Company acts solely as installer and technical integrator and bears no operational responsibility for the processing of alarms, response times or decisions taken by the monitoring centre.
A separate contract shall be entered into directly between the Customer and the remote monitoring partner, governing the specific conditions of this service.
Article 13 – Limitation of Liability for Remote Monitoring
The Company shall not be held liable for the response times of security services or police, decisions taken by the monitoring centre, failures in telecommunications networks attributable to operators, or any loss resulting from a failure by the remote monitoring partner.
PART V – FINANCIAL CONDITIONS
Article 14 – Prices
Prices are stated exclusive of taxes (excl. VAT) in the quotation and are expressed in euros. The applicable VAT amount shall be added in accordance with current legislation. Prices are based on installation under normal access conditions. Any additional cost arising from unreported access difficulties or unforeseen additional work shall be invoiced separately following the Customer's approval.
Article 15 – Payment Terms
Unless special conditions have been agreed in writing, invoices are payable within thirty (30) days of the invoice date, by bank transfer to the account indicated on the invoice.
In the event of late payment, and without the need for prior formal notice:
(a) Late payment interest shall automatically be due at the statutory interest rate applicable to commercial transactions in Belgium (Act of 2 August 2002);
(b) A fixed indemnity of ten per cent (10%) of the unpaid amount shall be due, with a minimum of EUR 250, as a penalty clause;
(c) Recovery costs (legal fees, bailiff fees) shall be borne by the Customer.
Article 16 – Suspension for Non-Payment
In the event of non-payment, the Company may suspend all its Services, including maintenance and technical support, after sending a formal notice that has remained without effect for fifteen (15) days. This suspension shall not engage the Company's liability and shall not release the Customer from its payment obligations.
Article 17 – Annual Price Indexation
Recurring prices (maintenance contracts, subscriptions) may be indexed annually on the anniversary date of the Contract, based on the Consumer Price Index (CPI) published by Statbel.
Indexation formula: New Price = Initial Price × (Current CPI / Reference CPI). The reference index is that of the month preceding the signing of the Contract. The Customer shall be notified in writing of any indexation at least thirty (30) days before its application.
PART VI – OWNERSHIP AND WARRANTY
Article 18 – Retention of Title
The delivered and installed equipment shall remain the exclusive property of the Company until full payment of the price, including principal, interest and costs. Until transfer of ownership, the Customer shall be the custodian of the equipment and must insure it against all risks of loss, theft and deterioration.
In the event of non-payment, the Company may repossess the equipment at the sole expense of the Customer, without prior judicial authorisation. The Customer expressly authorises the Company or its agents to access the Site for this purpose.
Article 19 – Equipment Warranty
The Equipment benefits from the manufacturer's warranty, the duration of which is specified in the quotation. The warranty covers manufacturing and material defects under normal conditions of use. Excluded from the warranty are: damage resulting from non-compliant use, unauthorised modifications, defective maintenance, lightning or electrical power surges, or intervention by a non-approved third party.
PART VII – LIABILITY
Article 20 – Limitation of Liability
The Company's liability is limited to direct, material and proven damage resulting from a demonstrated fault of the Company in the performance of its contractual obligations.
Expressly excluded are: any loss of profit, loss of business or loss of revenue; any loss of data; any immaterial, consequential or indirect damage; any loss related to theft, intrusion, fire or any other loss event occurring despite the presence of the systems; and any damage resulting from a service interruption attributable to causes external to the Company.
In any event, the Company's total and cumulative liability under the Contract shall be capped at the amount covered by its professional liability insurance in force at the time of the loss event, or failing that, at the total amount paid by the Customer under the relevant Contract during the twelve (12) months preceding the event giving rise to the damage.
Article 21 – Insurance
The Company declares that it maintains adequate professional liability insurance covering its activities. An insurance certificate shall be provided to the Customer upon simple request.
The Customer undertakes to maintain insurance covering the risks inherent to its business and premises, and acknowledges that the security systems installed by the Company do not replace adequate insurance coverage.
PART VIII – PERSONAL DATA AND VIDEO SURVEILLANCE
Article 22 – Personal Data Protection
Personal data collected in the context of the contractual relationship is processed by the Company as data controller, in accordance with the GDPR and the privacy policy available on the website www.ccure.info.
Article 23 – Video Surveillance – Customer Responsibility
Where video surveillance systems are installed, the Customer is solely responsible for the processing of data from the cameras. The Customer assumes all legal obligations regarding: declaration to the competent authorities; signage of video-monitored areas (regulatory pictograms); information to the persons concerned; retention period for images (maximum 30 days unless a specific legal obligation applies); and access to images and rights of filmed persons.
The Company may, upon request and within the framework of a separate advisory service, assist the Customer in achieving GDPR compliance for its video surveillance installation.
PART IX – CONFIDENTIALITY AND COMPLIANCE
Article 24 – Confidentiality
Each party undertakes to treat as confidential all technical, commercial and financial information communicated by the other party in the context of the Contract, and not to disclose it to any third party without the prior written consent of the other party. This confidentiality obligation shall survive the termination of the Contract for a period of five (5) years.
Article 25 – Anti-Corruption and Compliance
The parties undertake to comply with all applicable laws and regulations relating to the fight against corruption, money laundering and the financing of terrorism, including the Belgian Act of 11 January 1993. Any serious breach of these provisions by either party shall entitle the other party to terminate the Contract immediately, without notice or compensation.
PART X – DURATION, TERMINATION AND FORCE MAJEURE
Article 26 – Duration of the Contract
The Contract is entered into for the duration indicated in the quotation. For maintenance contracts, in the absence of a specified duration, the contract is entered into for an initial period of one (1) year, tacitly renewable for successive periods of one (1) year, unless terminated by either party by registered letter sent at least three (3) months before the expiry date.
Article 27 – Termination
In the event of a serious breach by a party of its contractual obligations, the other party may terminate the Contract as of right, after a formal notice that has remained without effect for thirty (30) days.
The Company may terminate the Contract as of right and without notice in the event of: non-payment after formal notice; opening of collective proceedings (bankruptcy, judicial reorganisation, liquidation) against the Customer; or breach of the anti-corruption provisions.
In the event of early termination due to the Customer, amounts already paid shall be retained by the Company as a fixed indemnity, without prejudice to the Company's right to claim additional damages.
Article 28 – Force Majeure
Neither party shall be held liable for the non-performance of its obligations in the event of an event constituting force majeure within the meaning of Article 5.226 of the Belgian Civil Code, being any event beyond the reasonable control of the party concerned, unforeseeable and irresistible.
The following shall constitute events of force majeure, among others: natural disasters, wars, epidemics and pandemics, general strikes, massive cyber-attacks, widespread telecommunications network failures, and government decisions restricting business activity.
If the force majeure situation persists for more than ninety (90) days, either party may terminate the Contract without compensation.
PART XI – FINAL PROVISIONS
Article 29 – Severability
Should any clause of these General Terms and Conditions be declared null or unenforceable by a competent court, the remaining clauses shall retain their full validity and effect. The parties shall endeavour to replace the invalidated clause with a valid clause that most closely reflects the original intention of the parties.
Article 30 – Assignment
The Customer may not assign all or part of the rights and obligations arising from the Contract without the prior written consent of the Company. The Company may freely assign the Contract to any company within the same group or to any transferee of its business.
Article 31 – Entire Agreement
The Contract (quotation, special conditions and these General Terms and Conditions) constitutes the entire agreement between the parties. It replaces and cancels any prior agreement, proposal or communication, whether written or oral, relating to the subject matter of the Contract.
Article 32 – Governing Law and Jurisdiction
The Contract shall be governed exclusively by Belgian law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
In the event of a dispute, the parties shall endeavour to find an amicable solution. Failing agreement within a period of thirty (30) days, any dispute shall fall within the exclusive jurisdiction of the courts of the judicial district of Brabant wallon, Belgium.
Article 33 – Election of Domicile
For the performance of these terms, the parties elect domicile at their respective registered offices. Any notification shall be validly addressed by registered letter or by electronic means with acknowledgement of receipt to the address indicated in the Contract.
C-CURE SRL
Chaussée de Bruxelles 14 – 1410 Waterloo – Belgium
CBE: BE 0464.185.382 – INCERT B-1534